Return and Refund Policy

At Shanfa Global, we want you to be completely satisfied with your purchase. If you’re not fully happy with your items, we’re here to help!

Return and Refund Policy Overview:

• Return Window:Customers have 48 hours from the moment they receive the product to initiate a return.
• Product Condition:Items should be returned in new or unused condition.​
• Proof of Purchase:A receipt or proof of purchase is usually required for processing returns and refunds.​
• Refund Method:Refunds are generally issued to the original form of payment.​
• Return Shipping Costs:Customers may be responsible for return shipping fees unless the return is due to an error on the retailer’s part.​

How to Initiate a Return:

1. Contact Customer Support:Reach out to our dedicated support team via email at support@shanfaglobal.com or by phone at +971 04 834 7827 for assistance.​
2. Return Authorization:Our team will guide you through the return process and provide any necessary authorization.
3. Processing the Return:Once received, we will inspect the item and process your refund promptly.

Non-Returnable Items:

• Gift cardsand clearance items are non-returnable.

If you have any questions or need assistance with your return, feel free to reach out to our customer support team.